Terms and Conditions

1. Overview

Welcome to LYZA Hair Care.
This website is operated by LYZA Hair Care. Throughout the site, the terms “we”, “us”, and “our” refer to LYZA Hair Care.

By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms and Conditions (“Terms”), including all additional terms and policies referenced here or available by hyperlink. These Terms apply to all users of the website, including browsers, customers, and merchants.

By accessing or using any part of our site, you accept these Terms. If you do not agree, please do not use our website or services.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason.
You agree not to reproduce, copy, sell, or exploit any portion of the website, services, or content without our express written permission.
You may not use our products for any unlawful or unauthorized purpose or violate any laws in your jurisdiction (including but not limited to copyright, data protection, or consumer laws).

3. Products and Pricing

All products and prices listed on our website are subject to change without notice.
We make every effort to display our products and colors as accurately as possible, but we cannot guarantee that your device’s screen will display colors precisely.
We reserve the right to discontinue, limit, or modify products at any time.

4. Orders and Payments

By placing an order, you confirm that all information you provide is accurate and complete.
We reserve the right to refuse or cancel any order, limit quantities, or restrict sales at our sole discretion.
Payments are processed securely through trusted third-party payment providers. All payment data is encrypted and handled in compliance with international security standards (PCI-DSS).

5. Shipping and Delivery

We ship worldwide, including to the EU, USA, United Kingdom, and Australia.
Processing times are typically 1–3 business days.
Estimated delivery times:

  • EU: 3–9 business days
  • USA: 3–10 business days
  • UK: 3–9 business days
  • Australia: 5–14 business days
  • Rest of world: 5–15 business days

Please note: delivery times are estimates and may vary due to customs inspections, local holidays, carrier delays, or force majeure events beyond our control.

6. Returns and Refunds

We want you to love your purchase.
If you are not fully satisfied, you may return unused items within 14 days of delivery.
Returned items must be in their original packaging and condition.
For more details, please see our Return Policy or contact support@lyzahaircare.com.

Depending on your region, additional rights may apply:

  • EU & UK: You have a statutory right to withdraw from your purchase within 14 days without giving any reason.
  • Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

7. Personal Data and Privacy

Your submission of personal information is governed by our Privacy Policy, which complies with the EU GDPR, UK Data Protection Act, CCPA (California Consumer Privacy Act), and Australian Privacy Principles (APPs).
We process your data only to fulfill orders, provide customer support, and improve our services.
We never sell, rent, or misuse your personal data.

8. Accuracy of Information

While we strive for accuracy, we do not guarantee that all product descriptions, prices, or website content are error-free.
We reserve the right to correct any inaccuracies or omissions and to update information at any time without prior notice, including after an order has been submitted.

9. Third-Party Tools and Links

We may provide access to third-party websites, applications, or tools that we do not operate or control.
We are not responsible for the content, accuracy, or privacy practices of such third parties.
Your use of these services is at your own risk, and you should review their terms and privacy policies before interacting with them.

10. Prohibited Uses

You agree not to use our site or its content for any unlawful, harmful, or unethical purpose, including but not limited to:

  • Violating international, federal, or local laws;
  • Transmitting viruses or malicious code;
  • Collecting or misusing personal data;
  • Engaging in fraud, deception, or false advertising;
  • Uploading defamatory, obscene, or discriminatory content;
  • Attempting to breach or bypass security systems.

Violation of these rules may result in immediate termination of your access to our website or services.

11. Limitation of Liability

To the fullest extent permitted by law, LYZA Hair Care shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
All products and services are provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for purpose, or non-infringement.

Certain jurisdictions (such as the EU, UK, or Australia) do not allow the exclusion of implied warranties. In such cases, our liability will be limited to the minimum extent required by applicable law.

12. Indemnification

You agree to indemnify and hold harmless LYZA Hair Care, its directors, employees, affiliates, and partners from any claim, loss, or expense arising from your breach of these Terms or misuse of our website.

13. Termination

We may suspend or terminate your access to our services if we reasonably believe you have violated these Terms.
Your obligations, including outstanding payment responsibilities, will survive termination.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the following jurisdictions, depending on where you reside:

  • European Union: Governed by the laws of the Netherlands and EU consumer regulations.
  • United Kingdom: Governed by the laws of England and Wales.
  • United States: Governed by the laws of the State of Delaware, USA.
  • Australia: Governed by the laws of New South Wales, Australia.

Any disputes will be subject to the non-exclusive jurisdiction of the competent courts in your region.

15. Changes to These Terms

We reserve the right to modify or update these Terms at any time without prior notice.
Changes take effect immediately upon publication on this page.
Your continued use of our website or services constitutes acceptance of the revised Terms.

16. Contact Information

For questions, concerns, or legal notices regarding these Terms, please contact:
📧 support@lyzahaircare.com
🌐 www.lyzahaircare.com