Privacy Policy

Effective date: October 2025

1. Overview

At LYZA Hair Care, your privacy and trust are our top priority.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with our brand.

By using our website or providing us with your information, you consent to the practices described in this policy.

2. Information We Collect

We only collect information that is necessary to process your order and improve your experience.
This includes:

  • Personal details: name, shipping/billing address, email address, and phone number.
  • Payment information: processed securely through third-party providers (we never store full credit card details).
  • Order and delivery data: product purchases, shipping status, and returns.
  • Technical data: IP address, browser type, device information, and cookies.
  • Marketing preferences: your communication choices and activity on our website.

We do not collect sensitive personal data (such as health or biometric information).

3. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders safely and efficiently.
  • To communicate with you regarding orders, returns, or inquiries.
  • To improve our website, services, and product offerings.
  • To send you updates, promotions, or recommendations (only if you’ve opted in).
  • To comply with legal, tax, or accounting obligations.

We will never sell your data to third parties.

4. Legal Basis for Processing (EU Customers)

For customers in the European Union, we process personal data under the following legal bases:

  • Contractual necessity: to fulfill and deliver your purchase.
  • Legitimate interest: to improve our services and prevent fraud.
  • Consent: for email marketing and cookies.
  • Legal obligation: to comply with tax and consumer laws.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined above.
Typically:

  • Order data: up to 5 years (for tax and legal purposes).
  • Marketing data: until you unsubscribe or request deletion.
    You may request deletion of your data at any time by contacting support@lyzahaircare.com.

6. Sharing of Data

We share limited data only with trusted service providers who help us operate our business, such as:

  • Payment processors (e.g., Shopify Payments, PayPal, Stripe)
  • Shipping partners (e.g., DHL, FedEx, local carriers)
  • Email and marketing platforms (for opted-in communication)

These partners are contractually obligated to protect your data and act only under our instructions.

We do not sell or rent personal data to any third party.

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content.
You can manage or disable cookies in your browser settings at any time.

Types of cookies we use:

  • Essential cookies: required for website functionality and checkout.
  • Performance cookies: to understand how visitors use our site.
  • Marketing cookies: only used if you accept them.

For EU visitors, we comply with the EU Cookie Directive and display a consent banner before storing non-essential cookies.

8. Data Security

We use industry-standard encryption (SSL) and secure servers to protect your personal information.
All payment transactions are processed via certified PCI-DSS-compliant gateways.
While no online system is 100% secure, we take all reasonable steps to safeguard your data from unauthorized access, misuse, or loss.

9. Your Rights

Depending on your location, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing at any time.
  • Request data portability.
  • File a complaint with your local data protection authority (for EU residents).

To exercise your rights, please contact support@lyzahaircare.com.

10. U.S. Privacy Rights (CCPA/CPRA)

If you are a U.S. resident, you may also have the right to:

  • Request details on what personal information we collect and how it’s used.
  • Request deletion of your data (subject to legal exceptions).
  • Opt out of data sharing for marketing purposes.

We do not sell personal information as defined under the California Consumer Privacy Act (CCPA).

11. International Data Transfers

Your data may be processed and stored in different countries where our partners or servers are located.
We ensure all transfers comply with applicable data protection laws and maintain the same high standards of security globally.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Updates will be posted on this page with a revised “Effective Date.”
Your continued use of our website after updates constitutes acceptance of the new policy.

13. Contact Us

If you have any questions, concerns, or requests related to your privacy, please contact:

support@lyzahaircare.com
www.lyzahaircare.com